Having an impact - case study
Stephen recently gained his Road Passenger Vehicle Driving NVQ Level 2 at our Learning Centre and is now pursuing his ambition to become a Dial-a-Ride driver.
‘I had worked as a driver for Sainsbury’s until my mother-in-law had a stroke and I needed to become a full-time carer,’ explains Stephen. ‘It became a 24 / 7 responsibility when my wife needed a hip operation. During that time, my mother-in-law would go to a community centre – taken by our local Dial-a-Ride service.
‘I got to see first-hand the amazing work that Dial-a-Ride does for people like my mother-in-law. So after 12 months and with more care arranged, I wanted to return to work and decided that Dial-a-Ride was what I wanted as a future career. I could see the impact that this work had on people.
‘As my first step, I took the Road Passenger Vehicle Driving course at the Learning Centre, getting an understanding of safe minibus driving, ways of working with vulnerable people, safely securing wheelchairs in vehicles – a bit of everything really. It’s been about confidence, in how to work with people who use this type of service.
‘After the programme, I successfully applied for a position on Hackney Community Transport’s ScootAbility service – which is a great first step to my aim of becoming a Dial-a-Ride driver and a chance to help people. As I’m waiting for my DBS I’ve been volunteering on the YourCar service, driving disabled passengers all over London. It’s been perfect – and has been building my confidence in working with disabled people.
‘I set myself a goal of becoming a Dial-a-Ride driver, making a difference. The Learning Centre has been the first step in getting there and now I’m building the experience I need to succeed.’