Customer service courses

Great courses in Customer Service

We prepare learners for rewarding careers in customer service roles through a selection of accredited programmes. At certain times, we also provide courses for young people age 16-18 as well as programmes for those 18+

Current courses available to book now are presented on the right hand side of this page – if there is nothing up there for you at the moment, register your interest and we’ll contact you with the next available programmes.

We offer the following main types of programmes

BTEC Level 2 Certificate in Customer Service
Contact Centre Skills
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BTEC Level 2 Certificate in Customer Service (CS)

This 6 week programme is for anyone who wants to pursue a career or role in customer service. It provides you with a mixture of general and work-specific skills and knowledge in the area of professional customer care, and leads to a nationally recognised qualification. The programme has three modules:

Understanding good customer service: Understanding the characteristics of customers and their expectations, how good customer service is delivered in organisations, practices and procedures, relevant legislation and regulations

Delivering effective customer service: Learn how to deliver good customer service, how to behave towards customers and how to deal with customers’ queries, requests and problems

Planning for self development in customer service: How to improve personal performance and carry on developing your customer service skills

Contact Centre Skills (CCS)

This 6 - 8 week programme is for anyone who wants to pursue a career or role in customer service – particularly in roles where you need to project a professional image face-to-face and on the phone. It is particularly relevant for people who want to work in call centres or customer contact centres

The course provides you with a mixture of general and work-specific skills and knowledge in the area of professional customer service and leads to a nationally recognised qualification. The programme has 5 modules:

Understanding Customer Service: Successful customer service by telephone, providing and receiving information, identifying customer needs

Communicating with Customers: Using telecoms equipment within a call handling environment, complying with contact centre procedures and helping with the effective flow of work

Contribute to a Safe and Effective Working Environment: Health and safety in the workplace, performance and quality standards in the call handling environment, building effective working relationships

Using Computer Applications to Handle Calls: Using software applications and stems in a call centre environment , security an d confidentiality issues

Emergency Services: The appropriate skills and procedures required for dealing with emergency calls

An optional module for people wanting to pursue a career within the bus industry:

Introduction to Bus Industry: Introduction to the Bus Industry in London, the role of Quality of Service Indicators (QSI) and Quality Incentive Contracts (QIC)

Register your interest

If you would like to find out more about or driving and transport programmes, please call us on 020 7275 2451/2407 or complete our course enquiry form